At krekay, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the krekay platform, how we use it, who we share it with, and the rights you hold over your own information. We are committed to handling all data transparently, securely, and in accordance with applicable data protection principles.
All data transmitted between your device and krekay.org is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
krekay respects your right to access, correct, export, and delete your personal data. You can submit a data request at any time by contacting our support team, and we will respond within 10 business days.
krekay never sells, rents, or trades your personal information to third-party marketing companies or data brokers. Your data is used solely to operate and improve the krekay platform and to meet our legal obligations.
We use cookies strictly for platform functionality, session management, and analytics. We do not deploy third-party advertising cookies or behavioural targeting trackers without your knowledge.
Identity documents submitted for KYC verification are stored securely, accessed only by authorised compliance staff, and are never shared with parties outside the scope of our legal and regulatory obligations.
Data related to self-exclusion requests, responsible gaming preferences, and problem gambling support interactions is treated with the highest level of confidentiality and is never used for marketing purposes.
When you interact with the krekay platform — whether by registering an account, placing a bet, making a deposit, contacting support, or simply browsing the site — we collect certain categories of personal information. The data we collect falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information obtained from third-party verification services.
When you create a krekay account or complete identity verification, you may be asked to provide the following:
When you access krekay.org, our systems automatically record certain technical and behavioural data. This includes:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device type, operating system, browser version, screen resolution | Platform optimisation, fraud detection |
| Network Information | IP address, approximate geographic location, ISP name | Security, eligibility checks, fraud prevention |
| Session Data | Pages visited, time on page, click paths, session duration | Platform analytics, UX improvement |
| Transaction Logs | Deposit amounts, withdrawal requests, bet history, game sessions | Account management, dispute resolution, responsible gaming monitoring |
| Cookie Data | Session tokens, preference settings, analytics identifiers | Authentication, personalisation, analytics |
In certain circumstances, krekay may receive personal data about you from third-party sources, including payment processors (to confirm transaction status), identity verification services (to validate KYC documents), and fraud prevention agencies. Data received from these sources is handled with the same degree of care as data you provide directly and is used exclusively for the stated purposes of account management, fraud prevention, and regulatory compliance.
krekay uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.
Your registration data — name, contact details, date of birth, and payment method information — is used to create and manage your krekay account, process deposits and withdrawals, authenticate your identity when you log in, and send you transaction confirmations and account security alerts. Without this data, we cannot provide you with a functioning account.
Under our obligations to maintain a safe and compliant platform, we are required to verify the identity of our players. KYC documents you submit are used solely for the purpose of confirming your identity, verifying your age, confirming your payment method ownership, and meeting any applicable regulatory obligations. KYC data is accessed only by authorised compliance personnel and is not used for marketing or profiling purposes.
Technical data including IP addresses, device fingerprints, login timestamps, and transaction patterns are analysed by our security systems to detect and prevent fraudulent activity, money laundering, multiple account abuse, and other forms of platform misuse. This processing is conducted in krekay's legitimate interest in maintaining a safe and fair gaming environment.
krekay takes its responsible gaming obligations seriously. Where our systems identify patterns of behaviour that may indicate a player is at risk — such as escalating bet sizes, unusually long session durations, or frequent deposit reversals — we may use your account data to trigger responsible gaming interventions, such as displaying a session reminder or prompting a review of deposit limits. This processing is conducted in the interest of player welfare and platform integrity.
When you contact krekay support via email or live chat, we record the content of your communications, including any personal data you include, in order to respond to your query and maintain a record of your support history. Support records are retained for a period of 2 years from the date of the last interaction.
Anonymised and aggregated session and behavioural data is used to understand how players use the krekay platform, identify areas for improvement, and optimise the user experience. This data is processed in aggregate and cannot be traced back to any individual player.
krekay uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on krekay.org. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing. These cookies are essential for the platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and responsible gaming preferences (e.g., deposit limit selections). | Up to 12 months |
| Analytics | Collecting anonymised data on page visits, session duration, and navigation paths to help us understand how the platform is used and improve its performance. | Up to 24 months |
Most browsers allow you to view, manage, and delete cookies through the browser settings menu. Please note that disabling strictly necessary cookies will prevent the krekay platform from functioning correctly — in particular, you will not be able to log in to your account or complete transactions. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience.
krekay does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with a limited set of trusted third parties where doing so is necessary to deliver the services you have requested, meet our legal obligations, or protect the security and integrity of the platform. All third-party data processors engaged by krekay are contractually required to handle your data securely and in accordance with applicable data protection standards.
krekay retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply to different categories of data are set out below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation / fraud prevention |
| KYC Identity Documents | Duration of account + 5 years after closure | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Betting & Game History | Duration of account + 3 years after closure | Dispute resolution / responsible gaming |
| Support Communications | 2 years from last interaction | Operational necessity |
| Analytics Data (anonymised) | Up to 24 months | Platform improvement |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where deletion is not technically feasible in the short term — for example, data held in encrypted backup systems — krekay will ensure that such data is isolated from active processing until it can be securely destroyed.
All personal data collected by krekay is stored on servers located in secure data centre facilities. krekay implements strict access controls, encryption, and physical security measures to protect data at rest. Access to personal data is restricted to krekay employees and authorised contractors who require it to perform their job functions, and all such personnel are subject to confidentiality obligations.
As a user of the krekay platform, you hold a number of rights in relation to the personal data we hold about you. krekay is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please submit a written request to [email protected]. We will acknowledge your request within 3 business days and aim to fulfil it within 10 business days.
krekay employs a multi-layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security programme includes both technical and organisational measures appropriate to the sensitivity of the data we handle.
krekay reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in how we operate the platform, changes in applicable legal or regulatory requirements, or improvements in our data protection practices. The date of the most recent revision is always displayed prominently at the top of this page.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will take reasonable steps to notify you directly. This may include sending a notification to your registered email address or displaying a prominent notice on the krekay platform when you next log in. Your continued use of the krekay platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms.
If you disagree with any change to this Privacy Policy and do not wish to continue using the platform under the revised terms, you may request closure of your account by contacting [email protected]. We will process your closure request and return any eligible real-money balance to your registered payment method in accordance with the withdrawal procedure described in our Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data krekay holds about you, please contact our data support team at [email protected]. We aim to respond to all written privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6).
With your data rights clearly explained, you can enjoy cricket betting, live casino, slots, Monster Dice, and High Roller games with full confidence in how your information is handled.
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