Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. krekay is committed to providing every Bangladesh player with the tools, information, and support they need to stay in full control of their play.
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be increased after a mandatory cooling-off review period.
Define a maximum session length so the platform automatically reminds you when you have been playing for a set amount of time. Regular breaks are one of the simplest and most effective responsible gaming habits.
Take a structured break of 24 hours, 7 days, or 30 days. During a cool-off period your account remains open but all deposit, betting, and game-launch functionality is suspended until the period ends.
If you feel you need a longer break, krekay's self-exclusion tool allows you to lock your account for a minimum of 6 months up to a permanent closure. Self-exclusion is irreversible for the chosen duration.
Protect your bankroll by setting a hard ceiling on the total amount you are willing to lose within a defined timeframe. Once the limit is reached, no further bets can be placed until the period resets.
Enable periodic on-screen prompts that display how long you have been playing, how much you have deposited, and your net session result — giving you a clear, factual picture of your current gaming session.
At krekay, we believe that responsible gaming is not an afterthought — it is a core part of who we are as a platform. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar, and we take our duty of care to every one of them seriously. Our responsible gaming programme is built on three principles: player empowerment, early intervention, and unrestricted access to help.
Player empowerment means giving you real, effective tools that put you in control of your gambling activity at all times. Every account holder on krekay.org has access to deposit limits, session time caps, loss limits, cool-off periods, and self-exclusion — all available directly from your account settings without the need to contact support. We believe the best time to set a limit is before you feel you need one, and we actively encourage all players to configure their personal limits as part of the account setup process.
Early intervention means our platform monitors gameplay patterns that may indicate distress — such as sharply escalating bet sizes, repeated deposit reversals, or unusually long unbroken sessions. Where these patterns are detected, our responsible gaming system will prompt you with a wellness check and provide a direct link to our support tools. This is not surveillance — it is care, and it operates in the background precisely so that you never have to ask for it.
Unrestricted access to help means that whether you want to set a modest deposit limit, take a weekend break, or permanently close your account, krekay will process your request immediately and without question. There are no cooling-off delays on protective measures, no persuasive pop-ups asking you to reconsider, and no hidden barriers to accessing support. Gambling should remain entertainment — the moment it stops feeling that way, krekay is here to help you pause.
krekay is an adults-only platform. Access to all gambling products — including sports betting, live casino, slots, Monster Dice, High Roller games, and all other games — is strictly restricted to individuals aged 18 years and above. This policy applies uniformly to all players regardless of location, payment method, or account type.
We enforce the 18+ requirement through a multi-stage process designed to prevent underage individuals from accessing the platform at any point:
If you share a device or internet connection with younger family members, we strongly recommend taking the following precautions to prevent unintended access to krekay.org:
One of the most practical tools in responsible gambling is the ability to set a hard ceiling on how much money you can load into your account within a given time period. krekay's deposit limit system allows you to define exactly how much you are willing to commit — before the heat of the moment influences your decisions.
| Limit Type | Period | Takes Effect | Increase Delay |
|---|---|---|---|
| Daily Deposit Limit | 24 hours (BST reset) | Immediately | 24-hour review period |
| Weekly Deposit Limit | 7 days (Monday–Sunday) | Immediately | 7-day review period |
| Monthly Deposit Limit | Calendar month | Immediately | 30-day review period |
| Single Bet / Stake Limit | Per wager | Immediately | 7-day review period |
| Session Loss Limit | Per session | Immediately | 24-hour review period |
Sometimes the right move is simply to step away. A time-out or cool-off period gives you a structured, enforced break from the platform without the permanence of full self-exclusion. During a time-out your krekay account is temporarily suspended — you cannot log in, deposit, place bets, or launch any game. Any pre-scheduled recurring deposits or active bonus offers are also paused for the duration.
A one-day reset. Useful after a frustrating session or when you feel you are chasing losses.
A full week away. Gives you time to reflect and re-establish healthy gambling habits.
A month-long break. Recommended if you have noticed a pattern of behaviour you want to change.
A three-month break for players who need a more substantial pause before reconsidering.
In addition to time-outs, krekay offers session reality check prompts. When enabled, these pop up at regular intervals (every 30 minutes, 60 minutes, or 90 minutes — your choice) and display a brief summary of your current session: time elapsed, deposits made, and net win or loss. The reality check pauses your session momentarily and asks you to confirm you wish to continue — giving you a clear, calm moment of reflection mid-session.
Self-exclusion is the most serious player-protection tool available on krekay, and it is available to any account holder at any time, for any reason. If you feel that gambling has ceased to be enjoyable and has begun to negatively affect your finances, relationships, work performance, or mental health, self-exclusion may be the right step for you.
When you self-exclude from krekay, the following actions take place immediately:
| Duration | Can Be Reversed? | Re-activation Process |
|---|---|---|
| 6 Months | No — fixed minimum | Written request to support after 6 months + 24-hour cooling-off review |
| 1 Year | No — fixed period | Written request to support after 12 months + 48-hour cooling-off review |
| 5 Years | No — fixed period | Written request to support after 5 years + 72-hour cooling-off review |
| Permanent | No — irreversible | Account permanently closed — no re-activation possible |
You can activate self-exclusion in two ways:
Problem gambling does not always look the same from the outside, and it rarely announces itself clearly from the inside. It can develop gradually — a few extra deposits here, a slightly longer session there — until a pattern of behaviour has formed that begins to cause real harm. Being able to recognise the warning signs early is one of the most important things a player can do.
The following are common indicators that gambling may be becoming a problem. These signs do not constitute a clinical diagnosis, but if several of them apply to you, we strongly encourage you to take our self-assessment checklist below and reach out to our responsible gaming support team.
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — your responses are private and are not recorded or transmitted to krekay. Think about your gambling behaviour over the past 12 months when answering.
You do not have to deal with gambling-related concerns alone. krekay has a dedicated responsible gaming support team available around the clock, and there are also independent organisations that provide free, confidential counselling and guidance to anyone affected by problem gambling.
Our in-house responsible gaming team is trained to handle sensitive conversations with empathy and without judgment. You can reach them at any time through the following channel:
If someone close to you — a family member, partner, or friend — appears to be struggling with gambling, you can contact our responsible gaming team on their behalf. While we are unable to disclose account-specific information to third parties for privacy reasons, we can provide guidance on how to have a supportive conversation and what steps the affected person can take to get help. In some cases, and with the account holder's consent, we may be able to take protective action on the account at the request of a nominated family contact.
krekay gives every Bangladesh player the tools to enjoy gambling as entertainment. Set your limits, explore our games, and play with confidence knowing our responsible gaming team is always here if you need us.